We have our computers set to automatically update their operating system – Windows 10.
Well, we woke up yesterday morning to John’s computer stuck with a weird “exit and continue to windows rollback” update prompt. We thought it just needed a restart – WRONG. Thankfully we have a second computer to research this madness. Evidently there is an issue with Windows 10 update – gee thanks Microsoft. You would think you would have fixed it by now!
Anyways, after spending HOURS trying to fix this issue, we ended up resetting it to an earlier version of Windows 10. But now all the apps that were added over the last 2 years are gone and need to be reinstalled. On top of that, the computer is “not secure”. How long will it take to “fix” this issue?????
Since we were having an update issue with John’s computer, we decided to check the update status of Barb’s computer. Lo and behold, hers is not up to date either. Barb’s wouldn’t install the April update either. Guess what the fix is – to uninstall the “defective” update. BUT IT NEVER INSTALLED! How do you uninstall something that isn’t installed????
So to attempt to fix this, we downloaded the Update Assistant onto Barb’s computer and tried updating to version 1803. It didn’t work the first time – it was unable to install for some reason. Tried it a second time after work today and it finally worked.
One computer updated and ready to go, 2 more to go.
Now we are going to try to update John’s all-in-one computer with the update assistant. Wish us luck!